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Discovering and Managing Devices

Print Tracker's primary purpose is to discover your devices and collect meters from those devices. Once discovered, you can view and manage your devices remotely from anywhere in the world. Managing your devices includes configuring device settings, cleaning up old devices, reviewing device statistics, and more.

Under Construction

This guide is currently under construction. Please check back soon for updates.

Discovering Devices​

The process of discovering devices on your network involves scanning every IP address to detect whether there's a printer located at that address. By default, Print Tracker will periodically scan your network automatically to discover new devices. You can also manually trigger a scan at any time.

On-demand Scans​

To manually scan your network for devices:

  1. Using the side navigation bar, click Devices > View devices
  2. In the top-right corner, click Scan for devices
  3. Enter the IP address, range, network, or CIDR block you want to scan
    info

    This field supports values formatted as:

    • Individual IP addresses (10.0.0.1)
    • Range of IP addresses (10.0.0.1-10)
    • A single subnet using a wild card (10.0.0.*)
    • A CIDR notated network (10.0.0.1/24)
  4. Click Add devices
  5. If there are multiple installs at this entity, select the installs that you want to run the scan from
  6. Click Confirm

If the install is online, it will immediately begin scanning the network for devices. If the install is offline, the scan will begin the next time the install comes online.

Viewing Scan Progress​

To view the progress of the scan:

  1. Using the sidebar, click Jobs > View
  2. Click on the job named Custom Scan

You can view the progress of the scan as well as the logs produced by the install during the scan.

Scheduled Scans​

Viewing Devices​

Customizing Columns​

Including Children​

Filtering and Sorting​

Pagination​

Exporting​

New Devices​

Device Details​

Supplies Overview​

Available Meters​

Supplies Details (beta)​

Audit History​

Alerts​

Settings​

Reports​

Remote Technician​

Managing Devices​

It's important to maintain your fleet in Print Tracker, for example, if you move devices from one location to another (from one contract to another) it's important to disable or remove the old device from Print Tracker. This is especially true if you're using a 3rd part integration like the E-Automate data processor.

Enabling/Disabling Devices​

In some cases, Print Tracker may have discovered devices that you don't want to manage, and don't want to pay for in Print Tracker. These non-managed devices will continue to upload meter reads once per quarter. Non-managed devices offer an inexpensive way to get periodic snapshots throughout the year of your devices.

To disable a device.

  1. Using the side navigation bar, click Devices > View devices
  2. Select the devices you want to disable by clicking the checkboxes next to the devices
  3. At the top of the column, click the drop-down arrow
  4. Click Disable selected

To enable a device.

  1. Using the side navigation bar, click Devices > View devices
  2. Select the devices you want to enable by clicking the checkboxes next to the devices
  3. At the top of the column, click the drop-down arrow
  4. Click Enable selected

Removing Devices​

Warning

Don't remove devices that are still on the network. Print Tracker may rediscover the devices next time it runs a network scan. Consider disabling the device instead.

Remove devices that are no longer on the network, and that you don't care about seeing.

To remove a device.

  1. Using the side navigation bar, click Devices > View devices
  2. Select the devices you want to remove by clicking the checkboxes next to the devices
  3. At the top of the column, click the drop-down arrow
  4. Click Remove selected

Non-Managed Devices​

Non-managed devices are devices free of charge, but only upload meters once per quarter. Non-managed devices are useful for getting periodic snapshots of your fleet throughout the year for devices where you don't need alerts, or frequent meter reads. See Enabling/Disabling Devices for more information.

Locally Connected (USB) Devices​

Locally connected devices are printers or copiers that are connected to a computer using a physical cable (e.g., USB cable). Because these devices are only visible to the computer they are attached to, a Print Tracker agent must be installed on each computer with a locally connected device.

To begin tracking a locally connected deivce.

  1. Download and install the generic installer on the computer connected to the local device
  2. During the registration process, select the option to monitor devices connected by Local (USB)
  3. Enter the DataLink Code
  4. Click Activate

Print Tracker will automatically look for any devices connected to the host computer through a USB connection and add them to your account. USB connections prevent collecting full meter readings from the printer but Print Tracker will track the total, black/white, and color pages printed from the time the device was added to Print Tracker.

info

Locally connected devices are unable to collect data from the printer MIB so will be unable to report supply information or collect meters directly from the device

If the device has already been in operation, you can enter a starting page count to account for the pages already printed by the device.

To enter a starting page count on a locally connected device.

  1. Using the side navigation bar, click Devices > View devices
  2. Open the desired device
  3. Click on the Starting Page Count tab
  4. Enter the number of total, total black, and total color pages
  5. Click Save starting page settings

Network Topology Scanner​

Troubleshooting​

Troubleshooting